Remedy Recovery and Wellness Club Ltd
Last updated: August 2025
These Terms and Conditions govern the use of services provided by Remedy Recovery and Wellness Club Ltd (registered with company number 16427787).
By using these services, you agree to be bound by these terms.
General Terms
1) Age Restriction
● Clients must be 18 years or older to access any services at Remedy Recovery and Wellness Club Ltd.
2) Assumption of Risk
● By taking part in any of our sessions, therapies, or by using our equipment, you understand and accept that there is a risk of injury involved in physical activity and wellness treatments.
● You participate voluntarily and agree to take personal responsibility for your own safety 3) Health Disclosure
● It is your responsibility to disclose any health conditions, injuries, or limitations that may affect your ability to safely participate in our sessions.
4) Liability Waiver
● Remedy Recovery and Wellness Club Ltd is not liable for any injury, accident, illness, or loss that may result from:
o Participation in the use of equipment or services
o Failure to disclose relevant health conditions or injuries
o Non-compliance with safety guidelines or staff instructions
5) User Conduct
● Users are expected to behave respectfully toward staff and other clients at all times.
● Remedy Recovery and Wellness Club Ltd reserves the right to refuse service or terminate sessions without refund in cases of inappropriate behaviour, misconduct, or breach of studio policies.
Membership Terms
1) Membership Duration & Billing
● Memberships are billed monthly in advance, based on the date you first join.
● Payments are recurring and will continue until you cancel in accordance with our policy.
● Memberships automatically renew each month unless cancelled.
2) Cancellation and Freeze Policy
● You may cancel your membership at any time with at least one month’s notice prior to your next billing date.
● Cancellation requests must be submitted in writing via email: hello@remedyrecoveryandwellness.com
● Memberships may be frozen once per calendar year for up to one month. Requests must be made at least one month in advance of the next billing date.
● During the freeze, billing and access will be paused.
● No refunds or credits will be issued for partial months or unused time after cancellation.
3) Access & Usage
● Memberships grant access to sessions as specified in your package (e.g., 4, 8, or unlimited per month).
● Sessions are non-transferable. Advance booking is recommended to secure your preferred time, but walk-ins are welcome, subject to availability.
Block Packages
1) Validity Period
● Block packages are valid for 2 months from the date of purchase (excluding HBOT packages)
● HBOT packages are valid for 6 months from the date of purchase.
● Unused sessions after the validity period will be forfeited.
2) Payment & Refunds
● Block packages must be paid in full at the time of purchase.
● Packs are non-refundable.
3) Booking & Usage
● Block packages are for individual use only and cannot be transferred or shared unless explicitly stated by Remedy.
● Advance booking is recommended to secure your preferred time, but walk-ins are welcome, subject to availability.
Individual Sessions
1) Booking & Payment
● Individual sessions are available on a pay-as-you-go basis, with full payment required at the time of booking.
2) Usage
● Individual sessions are valid only for the specific date and time they are booked.
● While advance booking is recommended, walk-ins are welcomed when space allows.
Cancellations, No-Shows & Credits
If you can no longer attend your session, all booked sessions must be cancelled at least 24 hours prior to the scheduled start time. Any cancellation made with less than 24 hours’ notice will be considered a late cancellation and the credit will be deducted. This policy applies to all booking types: Memberships, Block Packages, and Individual Sessions.
Cancellations made at least 24 hours before session start:
● No refund will be issued; however: o Memberships: Session will be credited back to your account.
o Block Packages: Session will be credited back to your pack.
o Individual Sessions: A credit will be applied to your account for future use.
No-Shows: If you do not attend a booked session without cancelling, the session will be forfeited and no credit will be issued. ● Repeated no-shows (more than twice in a calendar month) may result in a late cancellation fee and/or suspension of booking privileges.
Governing Law
● These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
Changes to Terms
● Remedy Recovery and Wellness Club Ltd reserves the right to amend these Terms and Conditions at any time. Any material changes will be communicated to members via email or posted on our website.
Contact Information
If you have any questions regarding these Terms and Conditions,
please contact us at: Email – hello@remedyrecoveryandwellness.com