Remedy Recovery and Wellness Club Ltd
Last updated: August 2025
This Privacy Policy outlines how Remedy Recovery and Wellness Club Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Remedy Recovery and Wellness Club Ltd is a private limited company registered in England and Wales under company number 16427787. We provide health, wellness and recovery services, including classes, therapies, and use of specialist equipment. For data protection purposes, we act as the Data Controller of your personal data.
Contact details:
Email: hello@remedyrecoveryandwellness.com
Address:A1 Cook Court
Pacific Business Park
Cardiff
CF24 5AB
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
● Identity and Contact Data: Full name, date of birth, address, phone number, email address.
● Health and Wellness Information: Any medical conditions, injuries, or relevant health history disclosed by you.
● Transaction and Payment Data: Payment method, billing address, and transaction details.
● Usage Data: Session attendance, appointment history, preferences, communications.
● Technical Data: IP address, browser type, and cookies (for website functionality, where applicable).
3. How We Collect Your Data
We collect data in the following ways:
● When you register for a membership, class, or session.
● When you complete health intake or consent forms.
● When you communicate with us via email, phone, or online.
● When you visit or interact with our website.
● From third-party platforms used for bookings or payments, where applicable.
4. Why We Use Your Data (Legal Basis)
We process your personal data under the following lawful bases:
● Contractual necessity: To provide services you have requested or purchased.
● Legal obligation: To comply with legal, regulatory, or tax requirements.
● Consent: For processing special category data (e.g., health) or for sending marketing communications.
● Legitimate interests: To improve our services, manage appointments, and communicate relevant information, provided your rights are not overridden.
5. How We Use Your Data We may use your data to:
● Manage bookings, memberships, and session attendance.
● Communicate with you regarding appointments, schedule changes, or updates.
● Process payments and maintain financial records.
● Send marketing communications (if you have opted in).
● Ensure health and safety compliance during your use of our services.
● Analyse service usage for operational improvements.
6. Sharing Your Data
We may share your personal data with:
● Third-party service providers (e.g., booking software, payment processors)
● Professional advisors, including accountants and legal consultants.
● Regulatory authorities or law enforcement, where legally required.
● We do not sell or rent your personal data to third parties and all third parties comply with data protection laws.
7. Data Retention
We keep your personal data only as long as needed to provide our services and meet legal requirements.
● Client and booking records are usually kept for up to 7 years for legal and tax reasons.
● Health information is kept only as long as necessary to provide safe and effective care and follow regulations.
● Marketing preferences and communications are kept until you withdraw consent or ask us to delete them. When we no longer need your data, we delete it securely or make it anonymous.
9. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
● Access: You can ask for a copy of the personal data we hold about you.
● Correction: You can ask us to fix any inaccurate or incomplete information.
● Deletion: You can request that we delete your data in certain situations.
● Data Portability: You can ask for your data to be transferred to another service provider.
● Object: You can object to how we use your data, especially for marketing or legitimate interests.
● Withdraw Consent: If we rely on your consent to process your data (like for marketing or health info), you can withdraw that consent at any time. To use any of these rights, please contact us at: hello@remedyrecoveryandwellness.com
10. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures are in line with UK data protection laws and include secure systems, encryption, and access controls.
11. Cookies and Website Tracking Our website may use essential cookies to enhance user experience and allow functionality (e.g., bookings or logins). We do not use cookies for advertising or third-party profiling. You can manage your cookie preferences through your browser settings.
12. Changes to This Policy We may update this Privacy Policy from time to time. Any material changes will be communicated via email or published on our website. We encourage you to review this policy regularly.
13. Contact Us If you have any questions about this Privacy Policy or how we use your data, please contact us on:
Email: hello@remedyrecoveryandwellness.com
Address: A1 Cook Court
Pacific Business Park
Cardiff
CF24 5AB